Support

Something not working, or stuck on a puzzle? Write to us. A human reads every message.

Contact

It helps if you include your device, OS version, game version (shown in Settings) and what exactly happened.

Frequently asked questions

I'm stuck. Now what?

Open the journal. Every task has hints in three levels, from a gentle nudge to the exact solution. Using hints costs you nothing.

How do I change the game or voice language?

In the game's Settings, at any time. Text is available in 11 languages and voices in 10. Only the Czech dub comes with the game; on Mac, iPhone and iPad another dub downloads from Apple's servers with your language (any dub can be downloaded or removed in the settings), on Steam it comes as a Steam language depot. Until it is ready you hear the Czech voices with subtitles in your language.

Where are my saved games?

Only on your device. Radek and Irena each have their own campaign and their own saves, so they never overwrite each other.

Does the game need the internet or an account?

No account, ever. The game plays offline in Czech; it needs the internet only to download another dub (on Mac, iPhone and iPad from Apple's servers, on Steam as a language depot).

The game crashed or won't start.

Try quitting and relaunching it, or restart your device. If that doesn't help, e-mail us at the address above — including what you were doing at the time.